To newly arrived parents

You are important! As a parent, you have an essential role to play when it comes to your child’s health and development. People and resources are available within the municipality to support you as a parent. This folder contains information about who you can contact in different situations involving your child. All forms of support are free of charge.

Different languages

If you want to translate this web page, we recommend that you use a browser with built-in translation support.

If you have any questions, you can contact Örebro Municipal Authority

Telephone: 019-21 10 00
Opening hours: Monday–Friday 8am–4.30pm

Visiting address: Näbbtorgsgatan 10, Örebro
Opening hours: Monday–Friday 12am–4.30pm

Being a parent in Sweden

In Sweden there are laws governing children and families. These laws are designed to ensure the child’s best interests are safeguarded, and they set out the duties and responsibilities of parents towards their children. If you have any questions regarding children and families and how the system works in Sweden, contact us via the Parent Helpline and we can tell you more.

Parent Helpline: 019-21 36 00

Would you like to talk to someone about your child or teenager? Using the Parent Helpline, you can talk to experienced social workers. They can help you and tell you about the support that is available. You will not be registered, and you do not need to give your name.

Opening hours: Monday, Wednesday–Friday 9am–12 noon, Tuesday 1.30pm–4.30 pm.

Field Team: 019-21 45 80

Are you worried about your teenage son or daughter? The Field Team works with teenagers throughout the whole of the Municipality of Örebro. Wherever teenagers are present, we are present. We also provide support for you as a parent.

Call us or follow us on our Facebookpage and Instagram.

Violence in intimate relationships

In Sweden is forbidden to threaten, harm, or perpetrate violence towards other people. The use of violence is a crime. You are not to blame if you are a victim of violence. You have a right to protection and support. Call us and we can help you:

Centre Against Violence in Intimate Relationships: 019-21 36 12

Call us if you have any questions or if you need advice. If we do not answer, leave a message and we will call you back.

Opening hours: Monday–Friday, 8.30am–4.30pm.

Social Services Reception Team, daytime: 019-21 30 00

Are you or someone you know being subjected to violence? During the day you can contact the Social Services Reception Team for help and support.

Visiting address: Ribbingsgatan 1-3, Örebro
Opening times: Monday–Friday, 9am–3pm. Closed for lunch 12–1pm.

Social Services, evenings and weekends: 019-21 41 05

Are you or someone you know being subjected to violence? During evenings and weekends, you can contact the Social Services Duty Team for help and support.

In case of emergency: 112

If you need emergency help from the police or ambulance service, call 112.

Finding somewhere to live

As a parent, you are responsible for finding somewhere for your family to live.

In Örebro there are many companies that rent out apartments and houses. You must contact a housing company personally and notify them that you wish to apply for somewhere to live. Put your name on their housing list, check for available apartments and houses on their website, and notify them if you are interested in an apartment or a house and would like to arrange a viewing.

A list of housing companies in Örebro is available at:
Are you unsure about what to do? Call us. We will be more than happy to help you!
Call the Service Centre on 019-21 10 00 and ask for the Support, Housing and Integration Unit.

Guide to Swedish society

If you would like further information about Sweden and what it is like to live here, go to

Senast uppdaterad:


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Kontakta $sitenamn

Kontakta Örebro kommuns servicecenter

Telefon: 019-21 10 00 

Öppettider: Måndag–fredag kl. 8–16.30

Besöksadress: Näbbtorgsgatan 10

Öppettider: Måndag–fredag kl. 10–16